Trade-in any of your headphones and upgrade to Sennheiser signature sound

Moorup (meaning: “Life” in the Woi Wurrung language of Australia’s First Nations people).

They a B-Corp certified Australian technology company, whose mission is to extend the lives of electronic headphones, helping customers save money, while helping the planet become more sustainable.

Since their formation in 2018, they have rapidly built their Melbourne-based business, expanding to New Zealand and the UK. They offer individuals and companies trade-in services so that they can renew and protect, recycle, donate, and sell headphones locally and globally.

They are the first Australian company in their industry that is B-Corp certified, being a force for good and demonstrating high social and environmental performance.

Moorup Technology Pty Ltd ABN 66 628 238 951 operates under Second-Hand Dealers License (VIC): SHD-0016444. Our Operations Centre is in Melbourne, Victoria.

Moorup is excited to be supporting Sennheiser's trade-in program, helping you save money and the environment.

By trading in your headphones, you can benefit by receiving:

· Great trade-in value for your consumer headphones

· Payment credited directly to the bank account details you submit while purchasing your new Sennheiser headset.

· A simple, transparent process to help you get value from your old headphones.

Moorup will notify you every step of the way, so you are well informed.

Your headphones will be cared for throughout our assessment process.

The current trade-in offer is available on all Sennheiser products listed on this website except:

• AMBEO Soundbars & Sub-woofers
• Hearing Protection
• Dongles & Transmitters
• Amplifiers
• Accessories & Spare parts
• Refurbished Products

For Sennheiser, Moorup accepts many types of headphones, including existing and past Sennheiser models as well as other mainstream brands of headphones. The brands they currently accept include Sennheiser, JBL, Jabra, Sony, Samsung, Apple (AirPods), Bose, Bang & Olufsen, Bowers & Wilkins and Beats. Simply type in the Brand and Model in the submission form on the product page to find your headphones and see the trade-in value offered.

A comprehensive list of trade-in eligible headphones is provided; however, your headphones may be either too new or too old. For headphones not listed on the submission form please contact them at sennheiser@moorup.com.au and they will be happy to assist you.

As a customer focused organization, we want to make sure that you have a seamless digital experience trading-in your old technology with us. Moorup will regularly keep you updated throughout the whole assessment process via email and SMS. If you have any questions, you can always contact our Moorup Customer Support team via sennheiser@moorup.com.au

As trade-in prices do change frequently, we have to set limits on how long we can hold our original offer to you. You have up to 14 days from the date of your trade-in offer to post your headphones to Moorup. If Moorup have not received your headphones after that time, we will assume you no longer wish to proceed and will cancel the original offer. Good news — postage is on us. Moorup will provide a free Australia Post shipping label, which you'll receive by email along with your trade-in offer. You'll just need to supply your own packaging, then drop off your old headphones at any Australia Post box or office. As always Moorup’s Help Centre is available if you have any issues, so please reach out with any concerns via email at sennheiser@moorup.com.au

After placing your Sennheiser headset order with the trade-in submission form, you have up to 14 days to drop-off your old headset at any Australia Post collection point. Unfortunately, after 14 days we can no longer honour the price offered and the trade-in order will have expired.

If you have already posted your headphones but wish to cancel before they are assessed by Moorup, please contact them at sennheiser@moorup.com.au as soon as possible.

Unfortunately, pricing revisions happen from time to time when the assessment by the Moorup team which may not match up with your online self-assessment response during the offer update cycle. Moorup will notify you if this may have happened. Importantly it’s your choice if you want to accept the revised offer.

You could either: Accept the revised offer and receive payment of the revised value; or ask Moorup to return the traded-in headphones to you or have the headphones sent to their recycling partner on your behalf.

Once Moorup notifies of the assessment completion, and you have accepted the final value, please allow up to 12 business days for the credit to appear in your provided bank account, depending on your financial institution.

To help protect your Apple AirPods or applicable Beats headphones, they can only be paired with one Apple Account at a time, in case they are lost or stolen. Before sending your AirPods for trade-in, please ensure you remove them from your Apple Account. We are only able to provide a trade-in value for AirPods once they have been successfully removed from the associated Apple Account as part of the preparation process.

For Apple AirPods or Beats associated to your Apple Account, please visit their official support website and follow the instructions for a factory reset.

You are eligible to only trade-in one set of headphones for each online order of new Sennheiser headphones. There is no limitation of how many online orders you can place in a single day, as long as you agree to our terms of online sale available here.

If you are expecting payment and Moorup has not yet credited your bank account within 12 business days of them notifying you that they have completed their assessment, please contact the dedicated Sennheiser Moorup Help Centre Team at sennheiser@moorup.com.au. They will be happy to sort this out for you.

Once your headphones are recievd at Moorup's Operations Facility, the assessment typically takes up to 3 business days.

If you have multiple older headsets to trade in, please purchase each new pair of headphones separately (with the trade-in selected) so you can submit one trade-in for each eligible older headset.

To trade-in your set of headphones we will need some information. Our submission form will walk you through the steps. The information we will need includes:

• Headphones information (Brand/Model)
• Headphones condition (using our Online Assessment tool).
• Government-issued identification, such as your driver's license or passport (Post trade-in submission).
• Personal contact information so that we can send you instructions and correspondence as we assess your headphones.
• Bank Account details for the refund to be provided.

Moorup’s support hours (AEST) are:

• Monday to Friday 9am – 9pm
• Saturday: 9am – 4pm
• Sunday: 9am – 1:30pm

Public Holidays: Moorup is open except for Good Friday, Christmas Day and New Years Day.

If our Customer Service Centre is closed, we will respond to you the next Business Day. You can contact us via emal at sennheiser@moorup.com.au.

For any questions or support issues realted to your trade-in, please contact Moorup’s Customer Support via email sennheiser@moorup.com.au.

We understand that electronic headphones don’t contain lots of personal information; however, we want to make sure that any personal information remains with you and you only.

Apart from providing you with instructions on how to reset your headphones before you send your headphone set to Moorup, once they receive your old headphone set, they will also perform a reset to ensure your headphones are restored back to its factory settings. Moorup also has obligations as required by law under its privacy policy, more on which can be found here.

Trading in your set of headphones is easy. Before sending your headphones to Moorup, please perform a factory reset so that all your personal data and pairing information is removed, and your headphones are returned to their original out-of-box state.

For most headphone brands, a factory reset can be performed directly on the headphones — please refer to the manufacturer's user guide or support website for the exact reset procedure for your model.

For All Apple Airpods and Beats headphones associated with an Apple Account

Before sending your AirPods or compatible Beats headphones, please remove them from your Apple Account and disable Find My. This allows ownership to be transferred, enabling full functionality for the next owner, and ensures your trade-in can be processed without delay. Devices that remain associated with an Apple Account may require additional verification or may not be eligible for trade-in until the association has been removed.

Sending your headphones to Moorup is easy — and shipping is free. They provide a pre-paid Australia Post label by email; you just need to supply your own packaging, then drop off at any Australia Post box or office.

Please follow these simple steps:

Step 1: Reset your headphones (see the Preparing your Headphones section above).

Step 2: Pack your headphones securely in your own packaging — a padded mailer or small box with cushioning works well. If you still have the original headphones box, pop them in that first, then inside your mailer.

Step 3: Attach your Australia Post label — print the label that Moorup emailed you and stick it to your parcel or open the label on your phone to show at the counter.

Step 4: Drop off at any Australia Post box (if you've printed the label) or any Australia Post office. Australia Post will scan the barcode and you're done.

Yes — shipping is free. Moorup will email you a pre-paid Australia Post shipping label as soon as your trade-in offer is confirmed, so there's no cost to you to send your headphones in. We do ask that you provide your own packaging (a padded mailer or small box with cushioning is ideal), then drop off your parcel at any Australia Post box or office.

Yes. The Australia Post label that Moorup will email you includes a tracking number. You can use it at auspost.com.au to track your parcel.

Yes. Please pack your headphones securely so they arrive undamaged. A padded mailer or small box with cushioning works well. If you still have the original headphones box, it's a great way to add extra protection. Place the traded-in headphones in their original box, then inside your padded mailer or shipping box.

We provide you an estimated value of your headphones based on your responses to our online assessment questions. Once Moorup receives your headphones, they will assess its functional and cosmetic condition to ensure consistency with your online assessment responses to determine the final value. The final value may be negatively affected by any of the following factors:

• Headphones Selection: It is important to make the correct headphones selection when initially identifying your headphones i.e. you have chosen the correct make, model and internal memory. This is important as this initially determines the trade-in value of your headphones.
• Working Condition: Headphones must power on, and include all components (e.g. ear cushions, charging case, cables, etc.).
• They must be fully functional, including all key features such as drivers, microphones, buttons, charging port, and Bluetooth pairing. Any damage or missing parts may reduce the estimated value. Devices that do not function as intended will be classified as having a functional fault.
• Cosmetic Condition: If the headphones or any included accessories have cracks, dents, deep scratches, missing parts, or visible wear that affects the use or appearance, they will be considered as Damaged. For wireless earbuds, the charging case and earbuds must be free from corrosion or damage that prevents charging.
• Locks: Any lock applied that prevents us from accessing your headphones e.g. Apple AirPods or Beats linked to your Apple account. Please ensure your headphones are removed from your Apple account before sending them to us.
• Missing accessories: The absence of key accessories will reduce or eliminate the trade-in value.
  

Good News! Once your headphones have been received and assessed by the Moorup team, they will credit the trade-in value back to the bank account details that you submitted with the trade-in assessment, along with your Sennheiser headphones online order. The final value paid is based on their assessment, once your traded-in headphones are received. For more details refer to the related FAQ above or visit their complete terms here.