Trade-in any of your headphones and upgrade to Sennheiser signature sound

Moorup (meaning: “Life” in the Woi Wurrung language of Australia’s First Nations people).

We are an Australian technology company, whose mission is to extend the lives of electronic headphones, helping customers save money, while helping the planet become more sustainable.

Since our formation in 2018, we have rapidly built our Melbourne-based business, expanding to New Zealand and the UK. We offer individuals and companies trade-in services so that we can renew and protect, recycle, donate, and sell headphones locally and globally.

We are proud that we are the first Australian company in our industry that is B-Corp certified, being a force for good and demonstrating high social and environmental performance.

Our Moorup Technology Pty Ltd ABN 66 628 238 951 operates under Second-Hand Dealers License (VIC): SHD-0016444. Our Operations Centre is in Melbourne, Victoria.

Moorup is excited to be supporting Sennheiser and their trade-in program, helping you save money and the environment.

By trading in your headphones, you can benefit by receiving:

· Great trade-in value for your electronic headphones

· Payment credited directly to the card used to purchase your new Sennheiser Momentum 5 headset.

· A simple, transparent process to help you get value from your old headphones.

We will notify you every step of the way, so you are well informed.

Your headphones will be cared for throughout our assessment process.

For Sennheiser we accept many types of headphones, including existing and past Sennheiser models as well as many other brands of headphones. The brands we currently accept include Sennheiser, JBL, Jabra, Sony, Samsung, Apple (AirPods), Bose, Bang & Olufsen, Bowers & Wilkins, Beats, and Sonos. Simply type in the Brand and Model in the search bar on the Sennheiser online shopping cart to find your headphones and see the trade-in value available.

We provide a comprehensive list of headphones we would like to purchase; however, your headphones may be either too new or too old. For headphones not listed on the website please contact us at sennheiser@moorup.com.au and we will be happy to assist you.

As a customer focused organisation, we want to make sure that you have a seamless digital experience trading-in your old technology with us. We will regularly keep you updated throughout the whole assessment process via email and SMS. If you have any questions, you can always contact our Moorup Customer Support team via sennheiser@moorup.com.au

As trade-in prices do change frequently, we have to set limits on how long we can hold our original offer to you. You have up to 14 days from the date of your trade-in offer to post your headphones to us. If we have not received your headphones after that time, we will assume you no longer wish to proceed and will cancel the original offer. Good news — postage is on us. We provide a free Australia Post shipping label, which you'll receive by email along with your trade-in offer. You'll just need to supply your own packaging, then drop off your old headphones at any Australia Post box or office. As always Moorup’s Help Centre is always available if you have any issues, so please reach out with any concerns. You can contact us via email at sennheiser@moorup.com.au

When creating your trade-in order through the Sennheiser site you have up to 14 days to drop-off your old headset at any Australia Post collection point. Unfortunately, after 14 days we can no longer honour the price offered and the trade-in order will have expired.

As part of our trade-in process, all headphones we receive go through a standard verification process before assessment Where a set of headphones has been reported as lost or stolen, we will then work with the local authorities to assist with returning the headphones to its true owner. Anyone who does submit headphones that has been reported as lost or stolen may be contacted by police.

If you have already posted your headphones but wish to cancel before they are assessed, please contact us at sennheiser@moorup.com.au as soon as possible. Please note that once we have notified Sennheiser to process your payment, we are unable to cancel the trade-in.

Unfortunately, pricing revisions happen from time to time when the assessment by our Moorup team doesn’t match up with your online self-assessment response.
We will notify you if this is the case. Importantly it’s your choice if you want to accept our revised offer or not. You can either: Accept the revised offer and receive payment based on the updated value; or Ask us to return your headphones to you or have the headphones sent to our recycle partner on your behalf.

Once we notify you that assessment is complete and you have accepted the final value, please allow up to 12 business days for the credit to appear on your card, depending on your bank and card type.

To help protect your Apple AirPods or applicable Beats headphones, they can only be paired with one Apple Account at a time, in case they are lost or stolen. Before sending your AirPods for trade-in, please ensure you remove them from your Apple Account. We are only able to provide a trade-in value for AirPods once they have been successfully removed from the associated Apple Account as part of the preparation process. For Apple AirPods or Beats associated to your Apple Account, please follow the instructions at the link below: Remove your Airpods from your Apple Account For all other headphone brands, a simple factory reset on the headphones themselves is sufficient.

The launch of Sennheiser’s trade-in program is initial focused on the Momentum 5 Headphones. So, at launch will only be accepting one set of headphones per each individual purchase of a new Momentum 5 headset.

If you are expecting payment and Sennheiser has not yet credited your card within 12 business days of us notifying you that we have completed our assessment, please contact our Moorup Help Centre Team at sennheiser@moorup.com.au. We will be happy to sort this out for you.

Once we receive your headphones at our Operations Centre, the assessment process typically takes up to 3 business days.

If you have multiple older headsets to trade in, please purchase each new Momentum 5 headset separately (with the trade-in selected) so you can submit one trade-in for each eligible older headset.

To trade-in your set of headphones we will need some information. Our quoting tool will walk you through the steps. The information we will need includes: Headphone information (Brand/Model) and headphones condition (using our Online Assessment tool). Government-issued identification, such as your driver's license or passport. Personal contact information so that we can send you instructions and correspondence as we assess your headphones.

Moorup’s support hours (AEST) are:

Monday to Friday 9am – 9pm

Saturday: 9am – 4pm

Sunday: 9am – 1:30pm

Public Holidays: Moorup is open except for Good Friday, Christmas Day and New Years Day.

If our Customer Service Centre is closed, we will respond to you the next Business day. You can contact us via email at sennheiser@moorup.com.au.

For any questions or support issues please contact Moorup’s Customer Support via email sennheiser@moorup.com.au. The team at Moorup will be happy to help you.

We understand that electronic headphones don’t contain lots of personal information; however, we want to make sure that any personal information remains with you and you only. Apart from providing you with instructions on how to reset your headphones before you send your headphone set to us, once we receive your old headphone set, we will also perform a reset to ensure your headphones are restored back to its factory settings. Moorup also has obligations as required by law under its privacy policy. You can find a link to our privacy policy at the bottom of the website.

Trading in your set of headphones is easy. Before sending your headphones to us, please perform a factory reset so that all your personal data and pairing information is removed, and your headphones are returned to their original out-of-box state.

For most headphone brands, a factory reset can be performed directly on the headphones — please refer to the manufacturer's user guide or support website for the exact reset procedure for your model.

For All Apple Airpods and Beats headphones associated with an Apple Account

Before sending your AirPods or compatible Beats headphones, please remove them from your Apple Account and disable Find My. This allows ownership to be transferred, enabling full functionality for the next owner, and ensures your trade-in can be processed without delay. Devices that remain associated with an Apple Account may require additional verification or may not be eligible for trade-in until the association has been removed.

Sending your headphones to us is easy — and shipping is free. We provide a pre-paid Australia Post label by email; you just need to supply your own packaging, then drop off at any Australia Post box or office.

Please follow these simple steps:

Step 1: Reset your headphones (see the Preparing your Headphones section above).

Step 2: Pack your headphones securely in your own packaging — a padded mailer or small box with cushioning works well. If you still have the original headphones box, pop them in that first, then inside your mailer.

Step 3: Attach your Australia Post label — print the label we emailed you and stick it to your parcel or open the label on your phone to show at the counter.

Step 4: Drop off at any Australia Post box (if you've printed the label) or any Australia Post office. Australia Post will scan the barcode and you're done.

Yes — shipping is free. We'll email you a pre-paid Australia Post shipping label as soon as your trade-in offer is confirmed, so there's no cost to you to send your headphones in. We do ask that you provide your own packaging (a padded mailer or small box with cushioning is ideal), then drop off your parcel at any Australia Post box or office.

Yes. The Australia Post label we email you includes a tracking number. You can use it at auspost.com.au to track your parcel.

Yes. Please pack your headphones securely so they arrive undamaged. A padded mailer or small box with cushioning works well. If you still have the original headphones box, it's a great way to add extra protection — place the headphones in their original box, then inside your padded mailer or shipping box.

We provide you an estimated value of your headphones based on your responses to our online assessment questions. Once we receive your headphones, we will assess its functional and cosmetic condition to ensure consistency with your online assessment responses to determine the final value. The final value may be negatively affected by any of the following factors: Headphones Selection: It is important to make the correct headphones selection when initially identifying your headphones i.e. you have chosen the correct make, model and internal memory. This is important as this initially determines the trade-in value of your headphones. Working Condition: Headphones must power on, and include all components (e.g. ear cushions, charging case, cables, etc.). They must be fully functional, including all key features such as drivers, microphones, buttons, charging port, and Bluetooth pairing. Any damage or missing parts may reduce the estimated value. Devices that do not function as intended will be classified as having a functional fault. Cosmetic Condition: If the headphones or any included accessories have cracks, dents, deep scratches, missing parts, or visible wear that affects the use or appearance, they will be considered as Damaged. For wireless earbuds, the charging case and earbuds must be free from corrosion or damage that prevents charging.

Locks: Any lock applied that prevents us from accessing your headphones e.g. Apple AirPods or Beats linked to your Apple account. Please ensure your headphones are removed from your Apple account before sending them to us. Missing accessories: The absence of key accessories will reduce or eliminate the trade-in value.

Good News! Once your headphones have been received and assessed by our Moorup team, Sennheiser will credit the trade-in value back to the credit or debit card that you used to purchase your new Sennheiser Momentum 5 headphones. The final value paid is based on our assessment once we receive your headphones. If it differs from our original offer, we will let you know — you can accept or reject our revised offer.